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The KNAPP Group, located near Graz in Austria, is one of the leading manufacturers of automatic storage and picking systems. KNAPP systems are used in the wholesale and mail order business, in chain store distribution centers, as well as in manufacturing companies, wherever a large number of orders from a wide range of products have to be put together time-effectively ready for dispatch. KNAPP delivers the latest technology in warehouse logistics.
KNAPP uses the XML authoring and content management system TIM and FrameMaker for generating technical publications. The documents are created on a structured basis and have a uniform layout; contents for reuse are modularized and always up-to-date. Technical writers work document-oriented, TIM-RS organizes and manages all information objects such as texts, graphics, tables, and entire information units in the XML information pool.
Efficient search and retrieval functions in TIM enable the technical writer to enter product and content-related information quickly either into new documents, or into documents to be changed. TIM provides a clear workflow and consistent processes.
At KNAPP, TIM supports the translation management for more than 15 languages. Publications are created in German and translated in-house into English, American English, French, Italian, and Spanish with SDL Trados; further languages are translated externally with SDL Trados. The translated modules are saved as language variants in TIM for reuse.