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Home » Customers » Success Story » Bosch Thermotechnik uses TIM

Bosch Thermotechnik uses TIM

Bosch Thermotechnik is a leading worldwide supplier of high-quality heating and hot water systems. At 21 locations they produce a number of powerful national and international brands, such as, Bosch, Buderus and Junkers. Bosch Thermotechnik uses the XML authoring and content management system TIM for creating operating, installation, and assembly manuals, start-up documents, service, maintenance, and planning manuals.

Automatic brand conversion

Technical writers have been using the XML content management system TIM in Wernau and at an external service provider since 1999. Due to the connection to further European locations, Bosch Thermotechnik decided to establish new documentation locations to be closer to the development. The crucial demand on the XML content management system was „automatic brand conversion" of publications.

30 languages for Internet and SAP

Today, 40 internal and external technical writers create technical publications with FrameMaker and TIM. They cooperate at various European Bosch Thermotechnik locations and with external documentation service providers via a terminal server solution. TIM manages the workflow and organizes module, document, and graphic management. Documents are created in German and translated by external translation providers with across into 30 languages. TIM delivers PDF documents for Intranet, Internet, and also SAP.

Summary

Jerome Leicht, Head of Technical Documentation at Bosch Thermotechnik summarizes his experience: „TIM facilitates brand conversion and the necessary layout changes. The terminal server solution simplifies the connection of internal and external locations, whereas the XML content management system TIM facilitates the implementation of uniform publication processes. In addition, integrating translating processes with across is made simple".